Alternative Outfitters offers a wide selection of distinctive cruelty-free products. If an item fails to meet your expectations, simply return it and we will replace or exchange the product for you or refund your payment. We will be happy to exchange/return unworn and unopened merchandise within 30 days of receiving your order. Clearance items can be returned for store credit or exchange, but we cannot issue refunds for items purchased in our Clearance section. Irregular Items CANNOT be returned. All sales are final on Irregular Items purchased from our Irregular Items category. We regret that we are unable to return personal care items (hair care, skin care, & cosmetics) at this time. Please return footwear in the original shoe box and return all other items with the original tags and tickets attached.  Please DO NOT ship shoes back without an outer shipping box. The shoe box must be in resalable condition and cannot have shipping labels or tape attached (otherwise $10 will be deducted from the total you are to be credited). If you return an item that is NOT in resalable condition (dirty, worn, damaged, etc.) that item will be returned to you without credit issued.

The customer is responsible for all return shipping fees, unless we have made a mistake on your order by sending you the wrong item, shoe style, color or size, or if an item has arrived damaged, please accept our apologies and follow the instructions below to do an even exchange.

To expedite the return process, please fill out the return shipping form included with your invoice and place it in the box with your return. If you do not have your return shipping form, you can print the form HERE, OR please clearly state on a note the following information:

1. State whether you want a refund, exchange, or store credit
2. Your first and last name
3. Your order number (if you have it available)
4. Your phone number and/or email address so we can contact you if we have any questions
5. The item(s) you want to return
6. Reason for your return
7. If it's an exchange, please include the name, size, color of item(s) you would like to exchange for

Please send your return to:
Alternative Outfitters
408 S. Pasadena Ave. Suite 1
Pasadena, CA 91105
USA

Once we receive your returned merchandise, please allow up to two weeks for your return to be processed.

Refunds

We do not refund original shipping costs and sales tax on shipping with the return. If you had received free shipping because your original order was over $100, we will deduct a shipping fee from your refund if your order total becomes less than $100 due to the return you made. We will issue your refund according to your original method of payment (e.g. credit card, PayPal, gift certificate, or check). A credit should appear on your account within two billing cycles. Please note: All returns must be received by us within 30-days from the time you received your order to qualify for a refund, exchange or store credit. NO EXCEPTIONS. If you have any questions please contact us at CustomerCare@AlternativeOutfitters.com.

Exchanges

Alternative Outfitters is happy to cover the shipping costs of first exchanges to both US and Canadian customers. However, we will not cover shipping costs for additional exchanges.

As stated above, the customer is still responsible for all return shipping fees.

We cannot offer free shipping on exchanges for international customers, other than to Canada.

Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately either by email or at (626) 396-4972, toll free (866) 758-5837. Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please keep the box, packing materials and the damaged items for inspection by the carrier.