INTERNATIONAL ORDER POLICY
The billing and shipping address must be the same address for all international orders. We cannot ship to a separate shipping address. We can only ship to the address that your credit card bill is mailed to.
We also require that your address be on file with our merchant address verification system. If we are not able to verify that your billing address matches the billing address on the credit card you are using to make your purchase, then our merchant system will not be able to process your order.
Please note that if we are uncomfortable or uncertain about the validity of your order, even if you live in one of the countries listed above, we may contact you and ask that you provide identification before proceeding with your order. We hope you understand that this is for both your security and ours.
If you would like to make a purchase and you live in a country other than the ones mentioned above, please contact us before placing your order: CustomerCare@AlternativeOutfitters.com .
We may be able to accept your International order if we are able to verify that the address of the cardholder matches the address of the customer we are shipping to. We recommend contacting your bank/credit card company and putting your address on file. This way, we would be able to verify your address without having to ask for copies of your identification and credit card.
We may be able to make an exception if you are able to provide both of the following.
- A scanned email or legible faxed copy of the credit card you would like to use to make the purchase.
- A scanned email or legible faxed copy of your identification. The name on the ID must match the name on the credit card.
All international orders will be shipped by Priority Mail International via the US Postal Service. The price of shipping will be determined based on the weight of your order. NOTE: International orders do not qualify for our "Free Shipping Over $100" offer.
We have found that shipping via the US Postal Service is really the most cost effective and reliable method for shipping internationally from the US. The other services that we could possibly use (Fed Ex, UPS, DHL) charge very high prices to ship internationally, not to mention even more for brokers and customs fees. If you have any other suggestions on how we could ship internationally, we would welcome them. Unfortunately, for now, this is the only choice that we can offer with international orders.
Orders may take up to 2 weeks to arrive.
We cannot offer free shipping on international exchanges.
The cost to ship an order internationally depends on the weight of the item(s) that you order and where you are having the order shipped. You may calculate your shipping cost before you checkout. Just place the items you would like to order in your cart and click “Proceed to Checkout”. Fill out the appropriate information and once you get to “Shipping Selection” you will see the cost to ship your order using USPS Priority Mail International. This is currently the only shipping method we offer for international orders.
*Please be aware that your country may have additional fees that they charge for items shipped into your country. Unfortunately, we are not made aware of any potential fees that your country may charge when we ship your order. It is the responsibility of the order recipient to find out if there are additional charges. The order recipient is responsible for all surcharges—including customs fees, duties, and taxes if they are applicable.