We are aware of how hard it is to find great, or even good customer service. We go above and beyond to provide exceptional service to our customers. Our shoppers are often surprised when they receive rapid responses to their e-mails or a speedy reply to a question that they had. Our customer care comes from the desire to provide the best service possible. If you call outside of normal business hours, we'll return your call the next business day. If you send us an e-mail, we will make every effort to respond quickly. We know that it is our customers that make us successful and we want you to enjoy your shopping experience with us every step of the way.
Alternative Outfitters is pleased to offer a wide selection of distinctive cruelty-free products. If an item fails to meet your expectations, simply return it and we will replace or exchange the product for you or refund your payment. For more information, please refer to our Returns & Free Exchanges Policy on this page. Some restrictions apply.
We ship to all of the United States and Canada. Shipping charges to Alaska, Hawaii, Puerto Rico and Canada are more expensive and the shipping time can be longer.
SHIPPING INTERNATIONAL (including Canada)
The billing and shipping address must be the same address for all international orders. We cannot ship to a separate shipping address. We can only ship to the address that your credit card bill is mailed to.
All international orders will be shipped by Air Mail via the US Postal Service. Please select your correct country during checkout. The price of shipping will be determined based on the weight of your order. NOTE: International orders do not qualify for our "Free Shipping Over $100" offer.
We have found that shipping via the US Postal Service is really the most cost effective and reliable method for shipping internationally from the US. The other services that we could possibly use (Fed Ex, UPS, DHL) charge very high prices to ship internationally, not to mention even more for brokers and customs fees. If you have any other suggestions on how we could ship internationally, we would welcome them. Unfortunately, for now, this is the only choice that we can offer with international orders. PLEASE CLICK HERE TO READ OUR INTERNATIONAL POLICY BEFORE ORDERING
Please note that we do not make money off shipping; we just need to cover the costs associated with it. If you would like to know the shipping cost before you place your order, you can put the items you would like to purchase in your cart and then select CHECKOUT. You can fill out your shipping information and proceed through checkout. It will list the shipping charges based on your shipping address before you are asked for payment information, so you can decide if you would like to continue with your purchase.
Orders may take up to 2 weeks to arrive.
We cannot offer free shipping on international exchanges.
All shipping charges are calculated based on the weight of the item(s) that you order and where you are having the order shipped. This includes both domestic and international orders.
International Orders (including Canada)
The cost to ship an order internationally depends on the weight of the item(s) that you order and where you are having the order shipped. We calculated Airmail shipping for various weights going to the UK, Australia, and Japan. The prices were all fairly close, so we have listed the average price. Keep in mind that these are approximate average prices and the actual price may vary slightly up or down. Shipping to Canada is usually less. One pair of women's shoes usually weighs about 2 lb and a pair of boots may weigh 4 lb. The prices are in US dollars.
1 lb - $26
2 lb - $30
4 lb - $35
6 lb - $42
10 lb - $57
*Please be aware that your country may have additional fees that they charge for items shipped into your country. Unfortunately, we are not made aware of any potential fees that your country may charge when we ship your order. It is the responsibility of the order recipient to find out if there are additional charges. The order recipient is responsible for all surcharges—including customs fees, duties, and taxes if they are applicable.
We are located in and ship from Pasadena, CA. We ship 99% of our packages using UPS Ground, UPS Express, and USPS First Class (Only for small items under 12 oz. See below just above map for more details). Please note that if you select UPS to ship your package, we cannot ship to a PO Box. If you list a PO Box on your order as your shipping address and your order is being shipped UPS, we will have to contact you for an alternate address to ship to, which may delay the shipping of your order. Once your package has been shipped you will receive an email confirmation with a tracking number. Please be aware that tracking numbers do not go out until the boxes are picked up, typically, after 5:00 PM Pacific Time, regardless of what time of the day the order is placed. Please save your confirmation e-mail so that you can track your package online with UPS. UPS does not deliver on the weekend.
PLEASE NOTE - For all orders that will be shipped by UPS Next Day Air, UPS 3 Day Select, or UPS 2nd Day Air: The order must be placed BEFORE 12:00 PM Pacific Time for the order to ship on the same day. We cannot guarantee that the order will be processed and shipped on the same day if it is placed after noon pacific time. We do not ship out on Saturday or Sunday and UPS does not deliver on Saturday or Sunday.
We usually ship within 24 hours of receiving your order with a confirmed payment. In the rare occasion that we do not have your desired item in stock, we will contact you and advise you of such. If you pay using an e-check or money order, we wait until it has been cleared through the bank before we proceed with shipping. Generally, you will get your product within 5-7 business days depending on where you are. Please note our warehouse does not ship on weekends.
Delivery Signature Options
During checkout you will have the option to select if you would like to have a delivery signature required or not. PLEASE NOTE: We automatically require a delivery signature on all UPS Express orders (3 Day Select, 2nd Day Air, and Next Day Air) unless you notify us otherwise. You can notify us either in the "order notes" section during checkout OR by email OR phone.
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Signature Required |
No Signature Required |
| Service Description |
UPS will obtain a signature in one of three ways:
- From someone at the delivery address; or
- From a neighbor, building manager or someone at a neighboring address; or
- The recipient can sign a UPS door tag authorizing release of the package without anyone present.
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UPS will leave your package in a place they feel it is safe (like at your front door) and not require a signature if you are not home. |
| Advantages |
Package will not be left at your front door if you are not home and your package will not be at risk of theft or loss. |
Package will be left even if you are not available to sign. Please read disadvantages!
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| Disadvantages |
- You will be required to sign for your package (in person or on a door tag) which means it may take longer to receive your package.
- If you do not provide a signature within 3 delivery attempts, then the package will be held at the terminal for 7 days (for Ground) or 2 days (for Express) and then returned to us. You will not receive a refund for shipping. |
If UPS leaves your package and it gets lost or stolen from your front porch (or wherever they left it) you will not be reimbursed for your missing order. UPS will not approve a claim and we cannot reimburse you the cost of or replace your order. |
Delivery Information within the United States (Not including US Territories)
Shipping is available within the United States via UPS. We make every effort to ship your order quickly. Items ordered together are not necessarily shipped together. Please allow 5-7 business days for ground delivery of in-stock items. Three Day Select, Second Day Air and Next Day Air delivery are available for most items. Additional charges may apply. Please contact CustomerCare@ILoveAO.com for more details. First Class shipping through the US Postal Service is also available for small items under 12oz in weight. If your order qualifies for First Class shipping, you will have the option to select USPS during checkout when it asks what method of shipping you would like to use. However, please know that although First Class packages do come with a delivery confirmation, we do not offer insurance and Alternative Outfitters is not responsible for lost packages when they are shipped First Class (unless, of course, it was an error on our part).
Shipping From Postal Code: 91105
Delivery Information within Canada
Please allow up to 3 weeks for delivery of shipments to Canada. The order recipient is responsible for all surcharges--including brokerage fees, duties, and taxes--upon delivery and can pay by check, cash, or credit card. Your order will be shipped by the US Postal Service.
California state law requires that we charge applicable sales tax on orders shipped to addresses in the state of California. Orders outside of California will not be charged sales tax.
Order Online
- As you navigate through our site, you can click on different items that interest you with or without the intention of buying them later on. Feel free to add them to your cart. You are always able to remove them at any time.
- Once you have everything in your shopping cart, go through the items picked and either adjust quantities or remove unwanted items.
- Click on "Update" and you should be ready to check out.
- Click on the “Proceed to Checkout” button to complete the order. You must fill out all the required fields on the order form for it to be processed.
- Choose your preferred payment method and enter you payment information.
- Now submit your order. Voila!
- Shortly after completing your order you will receive an email confirmation verifying the quantity of each item ordered, total purchase amount and address where the order will be shipped. If there are any mistakes in the confirmation please email us back immediately to correct them before the order is shipped. Should you encounter any difficulties, please email us at CustomerCare@ILoveAO.com.
Call Us
Just write down the name, details and the desired quantity of the products and call us at (626) 396-4972 or toll free at (866) 758-5837. We are here Monday-Friday 10:30 AM - 5:00 PM (Pacific Time). Should you get a voicemail, please leave a detailed message and we will get back to you very shortly.
Fax Your Order
Write down the name, details, and the desired quantity of the products and fax your order along with contact, shipping, and payment information to (626) 396-4952.
Credit Cards
We accept Visa, MasterCard, American Express, and Discover. - Charges from our store on your credit card statement will appear as Alternative Outfitters.
- You will be charged for your order once you complete the checkout process.
- Please be sure to provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.
- We allow alternate shipping addresses, subject to certain conditions depending on the destination. This does not apply to international orders.
- To process credit card payment on some alternate address we may ask you to fax copies front and back of the cardholder's driver's license, including your order number for reference. We need this to protect both the cardholders and ourselves from credit card and identity fraud.
- All credit card orders are subject to verification.
- We never bill for credit card service fees.
- Our order checkout module is on a secure server to protect your credit card information. Please read our security policy for more information.
Paypal
We accept payments made through PayPal.
Checks & Money Orders
- We no longer accept personal checks. We do accept cashier's checks and money orders for domestic orders only, but you must contact us in advance at CustomerCare@ILoveAO.com or (626) 396-4972 or toll free at (866) 758-5837, so we can take your order and arrange payment. We do not accept money orders from outside the United States. Make your check payable to: ALTERNATIVE OUTFITTERS.
- We will personally take your order and then have you mail your cashier's check or money order to:
Alternative Outfitters
408 S. Pasadena Ave. Suite 1
Pasadena, CA 91105
Attn: Billing
- We process your order after we receive your money order or cashier's check.
- Please allow up to 2 banking days for money orders or cashier's checks after receipt for clearance of funds before the order is processed.
While Alternative Outfitters strives to provide accurate product and pricing information, typographical errors or inaccuracies may occur. Alternative Outfitters reserves the right to correct any typographical errors or inaccuracies and to alter or update information at any time without notice. Typographical errors or inaccuracies may relate to product descriptions, product pricing, shipping cost, or product availability.
In the event that a product is listed or purchased with incorrect product description, product price, shipping cost, or product availability, Alternative Outfitters reserves the right to cancel or refuse any order for that product, whether or not the order has been confirmed by receipt or your credit card has been charged. If your credit card has been charged and your order is cancelled, Alternative Outfitters shall promptly issue a credit to your credit card in the full amount of the order charge.