Returns and
Exchanges
Alternative Outfitters offers a wide selection of
distinctive cruelty-free products. If an item fails to meet your expectations,
simply return it and we will replace or exchange the product for you or refund
your payment. We will be happy to exchange/return unworn and unopened
merchandise within 30 days of receiving your order. Clearance items can be returned for store credit or
exchange, but we cannot issue refunds for items purchased in our Clearance
section. Irregular Items CANNOT be returned. All sales are final on Irregular
Items purchased from our Irregular Items category. We
regret that we are unable to accept returns of personal care items (hair care,
skin care, & cosmetics) at this time. Please return footwear in the original
shoe box and return all other items with the original tags and tickets
attached. Please DO NOT ship back
shoes without an outer shipping box. The shoe box must be in resalable
condition and cannot have shipping labels or tape attached (otherwise $10
will be deducted from the total you are to be credited). If you return an item
that is NOT in resalable condition (dirty, worn, damaged, etc.) that item will
be returned to you without credit issued.
The customer is responsible for
all return shipping fees, unless we have made a mistake on your order by
sending you the wrong item, shoe style, color or size, or if an item has
arrived damaged, please accept our apologies and follow the instructions below
to do an even exchange. Please DO NOT return any items that you received
damaged or that were sent incorrectly. We do not reimburse shipping costs. You
must contact us regarding the issue. Once
we receive your return, please allow up to two weeks for your return to be processed. We recommend getting tracking on your
returned package so you’ll know when it arrives in our warehouse.
Refunds
We do not refund original shipping costs and sales tax on shipping with the
return. If you had received free shipping because your original order was over
$100, we will deduct a shipping fee from your refund if your order total
becomes less than $100 due to the return you made. We will issue your refund
according to your original method of payment (e.g. credit card, PayPal, store
credit, or gift certificate). A credit should appear on your account within two
billing cycles. Please note: All returns
must be received by us within 30 days from the time you received your order to
qualify for a refund, exchange or store credit. NO EXCEPTIONS.
Exchanges
The customer is responsible for all shipping fees to
return the items to us. Alternative Outfitters is happy to
cover the shipping costs of sending your exchange item(s) to you (to
both US and Canadian customers). However, we will not cover shipping costs
for additional exchanges. We
cannot offer free shipping on exchanges for international customers, other than
to
Damaged Items
When your order arrives, please inspect the carton
for any damage that may have occurred during shipment. It is normal for the
shipping carton to show some wear, however, if damage occurred to the item(s)
in your shipment, please contact us toll free immediately at (866) 758-5837.
Please provide the order number along with your email address and phone number
for fastest service. To assure prompt resolution, please keep the box, packing
materials and the damaged items for inspection by the carrier.
If you have any questions regarding your order, please contact CustomerCare@AlternativeOutfitters.com or
call us Toll Free at (866) 758-5837.
To expedite the return process, please fill out the
return shipping form below and include it in the box with your return.
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State
whether you want a refund, exchange, or store credit: |
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Your first
and last name: |
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Your order
number: |
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Your phone
number and/or email address so we can contact you if we have any questions: |
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The
item(s) you want to return (Include the Name, Color & Size): |
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Reason for
your return: |
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If
it's an exchange, please include the Name, Color & Size of item(s) you
would like to exchange for: |
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Please send your return to:
Alternative
Outfitters
408 S. Pasadena Ave., Suite #1
Pasadena, CA 91105
USA